Terms of Service
1. Acceptance
By accessing or using the Knock AI platform, website, mobile applications, or related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.
2. Description of Service
Knock AI provides a technology platform that connects political and advocacy campaigns with verified field agents for door-to-door canvassing. The Service includes campaign management tools, agent dispatch, GPS-verified door contacts, reporting, and related features. Knock AI is a marketplace platform—not an employer of field agents and not a political committee.
3. Account Registration
You must provide accurate, current information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or present security risks.
4. Subscription Plans & Billing
Campaign customers may subscribe to platform plans as described on our pricing page or in an order form. Subscription fees are billed in advance on a recurring basis unless otherwise stated. All fees are non-refundable except as required by law or expressly stated in your agreement. We may change pricing with reasonable notice; continued use after the effective date constitutes acceptance.
5. Per-Door Pricing
Certain features are billed on a per-door or per-contact basis in addition to or instead of subscription fees. Per-door rates, boost multipliers, and minimums are disclosed at checkout or in your campaign settings. You authorize Knock AI to charge your payment method for verified door contacts recorded through the platform.
6. Acceptable Use
You may not use the Service to:
- Violate any applicable law, regulation, or third-party rights
- Upload false voter data, impersonate others, or commit fraud
- Attempt to gain unauthorized access to systems, data, or accounts
- Reverse engineer, scrape, or interfere with platform operations
- Harass, threaten, or endanger any person
- Use the Service for purposes unrelated to lawful canvassing or campaign operations
7. Canvasser Conduct
Field agents using the mobile application are subject to the separate Canvasser Agreement. Campaign customers are responsible for ensuring their published opportunities comply with applicable laws and that agent instructions are lawful and accurate. Knock AI may deactivate agents or suspend campaigns for conduct violations.
8. Intellectual Property
Knock AI and its licensors retain all rights in the Service, software, branding, and documentation. You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription. You may not copy, modify, or create derivative works except as permitted by law.
9. Data Ownership
Campaign data—including voter lists, contact records, survey responses, and reports generated from your campaigns—remains the property of the campaign customer. Knock AI receives a license to process, store, and display such data solely to provide the Service. Knock AI does not sell campaign data to third parties.
10. Termination
Either party may terminate per the subscription agreement or by closing an account. We may suspend or terminate access immediately for material breach, legal requirement, or risk to the platform. Upon termination, your right to use the Service ceases. Provisions that by nature should survive (including liability limits and governing law) will survive.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KNOCK AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY FIELD AGENT, CONTACT, OR RESULT WILL MEET YOUR EXPECTATIONS. VERIFICATION SIGNALS (INCLUDING GPS, DWELL TIME, AND PROOF CAPTURE) ARE REASONABLE-EFFORT INDICATORS, NOT GUARANTEES AGAINST ALL FRAUD OR ERROR.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOCK AI AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID TO KNOCK AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
13. Indemnification
You agree to defend, indemnify, and hold harmless Knock AI and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your content, voter data, campaign instructions, or scripts; (c) your violation of these Terms or any applicable law; or (d) your dealings or interactions with any field agent, campaign customer, resident, or third party. This obligation survives termination.
14. Marketplace Role; Release Between Users
Knock AI is a neutral technology marketplace that connects campaign customers with independent field agents. Knock AI is not a party to, and is not responsible for, the dealings, conduct, instructions, work product, or disputes between campaign customers and field agents, or between either of them and any resident or third party. Knock AI does not employ field agents and does not control the manner or means of their work beyond the platform's technical features. You release Knock AI, to the fullest extent permitted by law, from any claims, demands, and damages arising out of disputes between users of the Service.
15. Binding Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Except for claims that may be brought in small-claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable rules, rather than in court. YOU AND KNOCK AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims. You may opt out of this arbitration agreement by emailing legal@knockai.co within 30 days of first accepting these Terms.
16. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. To the extent any dispute is not subject to arbitration under Section 15, it shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.
17. Changes to Terms
We may update these Terms from time to time. We will post the revised Terms and update the "Last Updated" date. Material changes will be communicated via email or in-app notice where practicable. Continued use after the effective date constitutes acceptance.
18. Contact
Questions about these Terms: legal@knockai.co